Tag Archives : Load Testing

October 10, 2024 - Contact Centers

Why Load Testing Your Contact Center Is Essential for Peak Seasons and Unexpected Events

As the holiday season approaches, businesses brace for a surge in customer inquiries, support requests, and transactions. While a busy period like Black Friday is predictable, unexpected spikes caused by weather disasters, sudden product issues, or viral marketing moments can equally strain contact center infrastructure. Without proper preparation, these spikes can overwhelm your system, leading […]